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英文道歉信作文 英文道歉信篇一
3-16-6-804, higashisuna
koto-ku
tokyo, 136-0074
dear ms. iwasaki,
thank you for your positive comments regarding your experience while staying with the westin shanghai.
at the outset, please accept our most sincere apologies for the inconvenience caused. kindly rest assures that your concern has been well taken and communicated to all concerned for immediate improvement. ms. iwasaki, as we’ve conducted a thorough investigation about all pinpointed issues you bought out. please allow us to explain the outcome for your reference.
upon your arrival, our agent failed to locate your reservation. we sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. the reservation for you and ms. hinako muto were made early november, and never been d. we understand that you may requested the king size room but actually we could not satisfy your
mr. cheung, thank you again for giving us your feedback for it is only through such input from our value customers that we are able continuously improve our standards of service. we hope you will indulge us on this occasion and allow us to redeem ourselves by welcome you back in the near future.
may the year of the rabbit bring you joy and prosperity.
yours sincerely,
alfred zhuang
front office manager
november 03, 1999
mr. shen nan ping
flat 20f, block 1
robinson heights
8 robinson road
hong kong
英文道歉信作文 英文道歉信篇二
dear bob,
im writing to apologize for having forgotten to return the the beatles cd to you when i left canada,i was in such a hurry that i packed everything in my luggage without checking i paid more attention then,i wouldnt have made such a stupid mistake.
now something must be done to solve the problem because i understand you cherish the cd enormously.i can either send it to you by express mail or alternatively compensate you at a reasonable you do not mind,i may bring it back to you next time i go to canada.
please let me know which solution you prefer at your earliest convenience.i really hope you will accept my sincere apology.
faithfully yours,
li ming
英文道歉信作文 英文道歉信篇三
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i hope that your travel plans will bring you back to shanghai in the near future, so that we may have the opportunity of taking care of you again and to show you that these regrettable events were not a true
example of our usual high services and hospitality. in the meantime if i, or any of my team, can be of any further assistance to you please do not hesitate to contact me at your earliest possible convenience.
yours sincerely,
yours truly，
tom